Payments are due on the date of services or delivery. Invoices will be sent 3 weeks prior.
The prices given on the website are guidelines only. Costs will be given at the point of enquiry and confirmed on booking confirmation email sent once the online booking form has been submitted.
Where a client transfers their booking to another date, the client will be charged the full amount of the booking if they cancel the transferred course date.
Only one transfer is permitted per client / per date – the fee will be charged as above.
For multiple bookings within a 12 month period you can ONLY transfer one booking date within the stipulated procedures outlined. Any further cancellations will be charged in full.
It may be necessary for ECP to change the content and timing of a course, the trainer, the date or the venue.
In the unlikely event of the course being cancelled by ECP, a full refund will be made unless the client transfers his or her booking to an alternative date for the course. For all bookings, the liability of ECP shall be limited to the amount of the fee actually paid to ECP by the client.
All bookings or virtual services or delivery are for the booking organisation only unless otherwise arranged. It is against our terms of use to share any of the links to access our services or delivery with other organisations that are not part of the virtual services or delivery booking. If it becomes apparent that services or delivery links have been shared outside of your organisation without prior agreement, an invoice for the cost of the additional attendees will be raised and due within 2 weeks of the services or delivery date.
Joining our membership scheme – the Safeguarding Society – has its own terms and conditions which will be sent to you prior to the start of your membership. To see these terms before joining please email info@ecpsafeguarding.co.uk to make this request.
Course information, including venue address and timings (schedules where applicable) must be received 2 weeks prior to the services or delivery date.
Where possible, ECP will always contact you to attempt to resolve late payments and outstanding invoices. In circumstances where our communications do not resolve unpaid invoices ECP reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% of the total invoice amount to cover our administration costs. Where an unpaid invoice is referred for debt collection, the legal costs will be added to the total amount due.
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